FAQs
1. Do you ship to the United Kingdom?
Yes. We ship all orders from Germany to the UK using reliable international delivery partners.
Shipping times may vary depending on your location, but we always aim to process and dispatch orders promptly.
2. Where is Wag & Whisker based?
Wag & Whisker is operated from Germany.
We proudly serve customers across the United Kingdom and offer carefully selected toys, beds, accessories, and care essentials for cats and dogs.
3. How long will my order take to arrive?
Most UK orders arrive within 8–14 business days after dispatch (processing time not included).
Delivery times may vary during busy periods or due to customs processing.
You will receive tracking information via email once your order has been shipped.
4. What payment methods do you accept?
We accept the following secure payment options:
- Credit & Debit Cards (Visa, MasterCard, American Express, UnionPay, Maestro)
- PayPal
- Klarna
- Google Pay
- Shop Pay
- Apple Pay
All payment methods are processed via trusted, encrypted gateways.
5. Is my payment secure?
Yes. All transactions are encrypted and processed securely through verified payment providers.
We do not store your card details after checkout.
6. Can I return or exchange an item?
Yes. Items can be returned within 30 days of delivery if they are:
- unused,
- in their original packaging,
- and in good, resellable condition.
Please contact our customer support before returning any item so we can guide you through the process.
7. How do I contact customer service?
Our support team is here to help:
• Email: support@wagandwhisker.com
• Contact Form: Available on our website under “Contact Us”
We aim to respond as quickly as possible.
8. Are your products safe for pets?
All Wag & Whisker products are sourced from trusted suppliers.
Please refer to individual product pages for details on safety guidelines, materials, and usage recommendations.